FAQs

What is Cognac Subscription by Cognac-Expert?

Cognac Subscription is a new subscription service designed by Sophie & Max and the team at Cognac-Expert.com. You receive Cognacs once a month, every other month or every three months. This service is designed for and around you: once you select a plan, we conduct a brief quiz to get to know you better.
For each delivery, Sophie & Max will hand-pick 2 Cognac bottles based on your tastes and interests, and deliver the box to your doorstep.
Once you’ve received it, the fun of Cognac discovery begins – you’ll be surprised what kind of Cognacs we can source for you.

Which plans can I select?

There are three plans. You can also tailor them and select different frequencies of delivery:
Monthly boxes (12 boxes per year)
Every other month (6 boxes per year)
Quarterly (4 boxes per year)

If you have any questions please contact us at shop@cognac-expert.com

Can I purchase the subscription as a gift?

Yes, you can. Simply select a plan, place your order, and let us know that the box will be a gift. We will then email you a personal gift voucher for you to print.
You can either take the quiz yourself OR we can put the quiz link onto the gift voucher so the recipient can take the quiz themselves.

If you should have any questions please ask us at shop@cognac-expert.com

Why take the quiz?

We would like to prepare the best selection of Cognac for your personal tastes, and the quiz is the quickest and best way to understand who you are and what you like.
The more feedback you give us on the Cognacs we select for you, the better our recommendations for you will be.
Take the quiz now.

Can I change the frequency of my deliveries?

Yes, you can go to your account and change the frequency.

Where do you ship these items to?

  • United States 
    ALASKA: only to major cities and with a shipping surcharge
    HAWAII: with a shipping surcharge
    We do not ship to PO boxes or US Military Bases.
  • European Union (excluding the Republic of Ireland)
  • Australia
  • We may also be able to ship to other destinations. Write to shop@cognac-expert.com

Who chooses the products that are shipped to me?

We do – Sophie & Max, alongside the teams at Cognac-Expert.com and blog.cognac-expert.com. We’re based in the Cognac region of France, and you can read all about us here.

How do I become a member of Cognac Subscription?

Simply select a plan you like, and enter your billing and shipping information. Then take the quiz and the journey begins. We will then handpick Cognac to suit your palate and personal preferences. We’ll deliver to your doorstep: monthly, every other month or quarterly.

Alternatively, you can take the quiz, then select a plan.

Do I have to be a subscribed to order Cognac?

No. Our online store at www.cognac-expert.com is open to everyone. But believe us – a subscription is a great way to discover new Cognacs based on your tastes.

What’s in the box I receive monthly / every other month / quarterly?

We will personally select 2 bottles for you each month (or, depending on your choice, every other month or quarterly). Inside the box you’ll find a series of unanticipated Cognacs.

The box is a great way to try out new bottles that perhaps you wouldn’t find in store, or in your country. We do the work, while you build your collection.

How are the Cognacs selected?

We select the Cognacs according to different criteria: they might be new Cognacs or editions that we’ve found, limited editions and similar. Your interests and tastes have an important impact.

Can I change the Cognacs that arrive in my box?

The Cognacs are a surprise. We will not tell you until we ship the bottles. It really is a Cognac adventure, and we have picked them with you in mind.

If your tastes and preferences have changed: you can take the quiz again, or simply talk to us. If your order has already been processed, the change will take effect the next time that we ship a box to you.

Can I skip a month?

Yes, you can skip a delivery – but you could be missing out on your perfect Cognac match…! However, you can simply let us know and we’ll send you another box next time.

Skip requests should be placed during the last week of the month, as that’s when we are processing orders. Boxes that have already been shipped cannot be skipped or refunded.

Please contact us if you have any questions.

Where can I find the status of my order?

You will get an email notification when we ship your order. However, please keep in mind that we will be shipping from rural France to your doorstep – so it might take a little bit of time to arrive. But just like the lengthy Cognac aging process, good things require a bit of patience.
Any questions: please write to shop@cognac-expert.com

Can I cancel my subscription?

Yes, of course. You can cancel anytime after your first box has been shipped.

If your order has been shipped, your account cancellation will take effect for the following delivery. There are no refunds for orders that have already been processed.

To cancel a subscription please write to subscription@cognac-expert.com

Can I delete my account?

Yes, please write an email to shop@cognac-expert.com and we’ll delete all records and order history.

How do I return my product?

We do not offer return shipping. In case of damage, please see below.

What happens if my parcel or item is damaged when it arrives?

We ship a lot of bottles, and it’s very rare that a bottle gets damaged. However, please open your package within 48 hours of arrival to verify that the contents have not been damaged in any way.

In case of damage and in order to claim a refund or a replacement, you must report the damage within 48 hours after receiving the package.

Please send us an e-mail to claim@cognac-expert.com with the following details:

  • Your order reference or invoice ID
  • Date and time when you received the package
  • Detailed photos of the damaged goods

You will receive a confirmation that we received your message.

Please note: If you send the claim later than 48 hours of arrival of the shipment, we will not be able to refund or replace any broken or damaged goods.

What do I do if I don’t like the product I receive?

We personally select the Cognacs for you. If, for any reason you do not like the Cognac: please retake the quiz or contact us and we can discuss it together.

What is the delivery time, and who is your shipping partner?

Your package will be shipped from rural France to your doorstep – via the Cognac producer, storage facilities, customs, and our shipping partner.
We offer extremely secure packaging and highly professional shipping services. It can take around 2-3 weeks to deliver a package from France to the USA and Australia, and around 10 days from France to EU countries and Norway – especially for such a high value product as Cognac.
Please bear with us while we get your order to you as soon as humanly possible.
As we collaborate with a third party shipping provider, we are unable to guarantee an exact delivery date.

What are the delivery costs?

The delivery costs are included in the subscription. Hooray!

Can I check my order and delivery status?

Yes. We will provide you with a tracking number once your order is on its way.

What about customs, US custom fees, and local taxes?

US Customs charges are already included in the shipping fee of your order. We deal with customs clearance, so no need to worry about that on your end.
We are doing our best to ensure that your order is not subject to any other charges. For further information visit the US Customs and Border Protection website.

What payment methods can I use?

We accept all major Credit Cards: VISA, MasterCard, American Express, Discover, JCB. Secure payment is provided by STRIPE.

When will my credit card be charged?

Like most subscriptions, you’ll be billed depending on the frequency you select: Either monthly, every other month or quarterly. We charge your credit card for the following month, during the last week of each month.

Is payment via subscription.cognac-expert.com secure?

Yes. Cognac-Expert.com takes your security very seriously. SSL technology protects our buyers’ transactions and provides visitors with proof of our digital identity, powered by STRIPE. With SSL your online transactions are secure and confidential, and risks related to online trade are minimized. SSL is the standard security technology for creating an encrypted link between a web server and a browser.

Is my privacy guaranteed?

Yes. The privacy of our users is one of our top priorities, we use the information which you have supplied us with in a lawful manner, and only for the purpose of your transaction. Your personal details will never be shared with any third party.

Can I send my order to an address other than my own?

For security of your payment information, first time customers are asked to have their order delivered to the same address as their billing address. Otherwise, you can enter the name and address of the person you want the items to be delivered to in the ‘Delivery Details’ section when placing your order.

May the Cognacs be purchased on a B2B basis?

No. All offers are exclusively reserved for private customers. We do not sell business-to-business (B2B), to distributors, brokers, or merchants.

Is my package insured?

Yes. Your order is 100% insured, backed by a multinational insurance provider headquartered in Switzerland.

I have another question that is not listed here.

Contact us! Please feel free to send us an email to shop@cognac-expert.com and we will get back to you as soon possible.