Shipping Conditions

  • Shipped via FedEx (incl. customs clearance, fees, ultra secure packaging)
  • All Delivery fees included
  • Every order is Insured and packaged securely to avoid damage

FedEx


Shipment to the following US States is prohibited: ALABAMA, ARKANSAS, MASSACHUSETTS, MISSISSIPPI, NEW HAMPSHIRE, PENNSYLVANIA, UTAH, WYOMING, IOWA, KENTUCKY, NORTH DAKOTA.
ALASKA, HAWAII: please contact shop@cognac-expert.com

We do not ship to PO boxes or US Military Bases.

Customs, Taxes & Fees

Prices exclude European VAT. US Customs charges are already included in the shipping fee of your order. To make your order hassle free, customs clearance and payment of duties, fees, and taxes is serviced through our shipping service provider. Total costs are displayed at checkout.

Delivery times & punctuality of service

Immediately after the Flash Sale has ended, we assemble and pack your order. Your package will be shipped from rural France to your doorstep. We offer extremely secure and highly professional shipping. It can take up to 2 weeks to deliver a package from France to the US, especially for such a high value product as Cognac. Please bear with us while we get your order to you as soon as humanly possible. As we partner with a third party shipping provider, we are unable to guarantee an exact delivery date.

Signature upon delivery

All deliveries require a signature on delivery. Please include a note in the checkout field, in case you have specific delivery instructions.

  • Shipped via Chronopost (incl. VAT, admin fees, ultra secure packaging)
  • All Delivery fees included
  • Every order is insured and packaged very securely to avoid damage

Chronopost

We do not ship to PO boxes.

Customs, Taxes & Fees

Prices include French VAT. Duties and administrative fees are also included in the shipping costs. Total costs are displayed at checkout.

Delivery times & punctuality of service

Immediately after the Flash Sale has ended, we assemble and pack your order. Your package will be shipped from rural France to your doorstep. We offer extremely secure and highly professional shipping. It can take up to 10 days to deliver the package, especially for such a high value product as Cognac. Please bear with us while we get your order to you as soon as humanly possible. As we partner with a third party shipping provider, we are unable to guarantee an exact delivery date.

Signature upon delivery

Shipment may require a signature on delivery. You might want to consider delivery to your work address if no-one is at home during the daytime. Please include a note in the checkout field, in case you have specific delivery instructions.

  • Shipped via Chronopost (incl. admin fees, ultra secure packaging)
  • All Delivery fees included
  • Every order is insured and packaged securely to avoid damage

Chronopost

 

Customs, Taxes & Fees

Your order may be subject to local taxes and duties. Please note: We do not cover potential duties and import taxes for you.

Responsibility

The client is fully responsible of the parcel once it arrives in Australia.

Delivery times & punctuality of service

Immediately after the Flash Sale has ended, we assemble and pack your order. Your package will be shipped from rural France to your doorstep. We offer extremely secure and highly professional shipping. It can take up to 2 weeks to deliver the package, especially for such a high value product as Cognac. Please bear with us while we get your order to you as soon as humanly possible. As we partner with a third party shipping provider, we are unable to guarantee an exact delivery date.

Signature upon delivery

Shipment may require a signature on delivery. You might want to consider delivery to your work address if no-one is at home during the daytime. Please include a note in the checkout field, in case you have specific delivery instructions.

  • Shipped via Chronopost (incl. admin fees, ultra secure packaging)
  • All Delivery fees included
  • Every order is insured and packaged securely to avoid damage

Chronopost

We do not ship to PO boxes.

Customs, Taxes & Fees

Your order may be subject to local taxes and duties. Please note: We do not cover potential duties and import taxes that may arise at customs clearance in Norway.

Responsibility

The client is fully responsible for the package once it arrives in Norway, including customs clearance, paying duties, and any other taxes that may be required for import.

Delivery times & punctuality of service

Immediately after the Flash Sale has ended, we assemble and pack your order. Your package will be shipped from rural France to your doorstep. We offer extremely secure and highly professional shipping. It can take up to 10 days to deliver the package, especially for such a high value product as Cognac. Please bear with us while we get your order to you as soon as humanly possible. As we partner with a third party shipping provider, we are unable to guarantee an exact delivery date.

Signature upon delivery

Shipment may require a signature on delivery. You might want to consider delivery to your work address if no-one is at home during the daytime. Please include a note in the checkout field, in case you have specific delivery instructions.

We send lots of bottles and it’s very rare that a bottle is damaged. However, please open your package within 48 hours of arrival to verify that the contents of your package is not damaged.

In case of damage and in order to claim a refund or a replacement, you have to report the damage within 48 hours after receiving the package. Please send us an e-mail to claim@cognac-expert.com with the following details: Your order reference or invoice ID, date and time when you received the package, and detailed photos of the damaged goods. You will receive a confirmation that we received your message.

Please note: If you send the claim later than 48 hours of arrival of the shipment, we will not be able to refund or replace the broken or damaged goods.

Consignor

Super SARL, Logis de Beaulieu, 16190 Poullignac, France (Cognac-Expert.com)